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How Generative AI is Revolutionizing Customer and Employee Experiences

June 24 @ 6:30 pm 8:30 pm JST

Dear members & friends of the SpCCJ,

Cutting-edge AI technology is not only transforming how businesses interact with their customers but also how they empower their employees, creating a more dynamic, responsive, and engaging environment. Tools such as chatbots, IVR bots, voice assistants, and conversational appliances bring solutions for different phases of the customer journey, including customer support, marketing, and branding. But how do they work? Is it really cutting-edge technology, or have we just learned new application forms? What does the market look like, and who are the main players in the industry? Does your company need to implement AI solutions? How can you identify where to implement these solutions?

Join us for an enlightening evening at the modern Shizenkan University campus in Nihonbashi as we delve into the revolutionary impact of Generative AI on the world of business. We are thrilled to host Daniel Orenes, Group Manager at the Customer Success Group, Conversational AI at Rakuten Group. Daniel will share his extensive insights and real-world applications of AI in enhancing service excellence and workplace innovation.

This session will provide detailed knowledge and understanding, offering valuable perspectives on how AI is reshaping business interactions and internal processes.


Date: Monday, 24th June 2024
Time: 18:30-21:00 (doors open at 18:00)
Venue: Shizenkan University, Nihonbashi Takashimaya Mitsui Bldg 17F, 5-1, Nihonbashi 2-Chome, Chuo-ku, Tokyo 103 – 6117
Fee: SpCCJ Members / JMEC Guests / Shizenkan Guests 4,500 JPY / Others 5,000 JPY
(this includes drinks and finger food)
Registration deadline: Thursday, 20th June 12 pm, or when seats are full.

About the Speaker

Daniel Orenes

Daniel Orenes has lived in countries such as Spain, the UK, Ireland, China, and Japan. Last 10 years he has been living and working in Tokyo. Daniel is highly experienced as a key client contact and developing customer relationships with large Japanese enterprises in Japan and APAC. Daniel worked for 6 years as a Business Developer, helping a big Japanese IT conglomerate called Fujisoft Group expand globally. Currently, Daniel is working at Rakuten Group as the manager of the Customer Success team, helping improve Rakuten users´ customer experience by providing Conversational AI solutions, such as AI Assistants and IVR solutions used by thousands of users per day. In his free time, Daniel enjoys coaching students and people early in their careers to find their ideal careers by helping them leverage job-searching tools while improving their brand.

About JMEC

The Japan Market Expansion Competition (JMEC) is a unique and long-standing business training program in Tokyo that centers around a business plan writing competition. The dual objectives of the program are to strengthen the skills of up-and-coming executives, while assisting foreign companies doing business in Japan.  JMEC is supported by 18 Foreign Chambers of Commerce in Japan and has been offering the program for the past 30 years.”

More info: www.jmec.gr.jp.

About Shizenkan University

Shizenkan University Graduate School of Leadership & Innovation is a unique “whole-person” comprehensive and holistic management and leadership educational institution, that seeks to develop innovative management and thought leaders who are highly attuned to the current issues impacting society and humanity. Shizenkan is a GLOCAL educational institution, being a global graduate school and an active member of the local community – supporting our global community and our home in Nihonbashi, Tokyo simultaneously.

More info: www.shizenkan.ac.jp.

¥4500 – ¥5000 SpCCJ Members / JMEC Guests / Shizenkan Guests – Others

+81 3-3505-1730

View Organizer Website