Job Type
Full-Time | 正社員
Company Name
Job Description
The Customer Service Representative is the first contact of the customer with Global Exchange. The CSR is in charge of making the foreign exchange transactions and ensuring we comply with all local regulations and follow the company procedures. Their main task is to provide an outstanding service to the customer and act as Global Exchange ambassadors. They always guarantee a customised and professional service.
Key Responsibilities
- Maintain the balance of the counter and perform the necessary cash-ups and mini cash-up to ensure the quality and quantity of currency.
- Identify the customer’s needs in order to offer them the products and services that suits them the best.
- Listen always to the customer actively and apply the best sales techniques to offer the best customer service possible.
- Identify and register the Customer, always following the legal regulations in force.
- Make the transactions according to the Operative Procedures included in the CSR Manual.
- Make sure to have everything organised for the proper running of the centre (material, keeping the offices clean, reporting any shortages or surpluses of currency, and anything else deemed necessary to provide the best service).
- Address any questions or suggestions the Customer may have and to be able to refute with strong arguments any complaint in the counter.
- Report complaints or suggestions from Customers, in accordance to our operating procedures.
Protect the physical integrity of the company’s assets and report any issues or requests related to our Infrastructure and Systems through the appropriate channels.
Notices & Disclaimers
Data Protection Notice:
In compliance with the applicable data protection regulations, we inform you that the personal data you provide during this recruitment process will be processed by Eurodivisas Corporación, S.L., as the data controller, for the purpose of managing your application, assessing your professional profile, and, where appropriate, including you in future recruitment processes. The legal basis for this processing is the data subject’s consent and/or the application of pre-contractual measures. Your data will not be disclosed to third parties, except where legally required, and will be retained only for the time strictly necessary to fulfill the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent at any time, by sending a written request to the following email address: lopd@eurodivisas.com, including a copy of your identity document and specifying the right(s) you wish to exercise. For more information on how we process your personal data, please consult our privacy policy at the following link: https://www.global-exchange.com/politica-de-privacidad
Application Deadline
- July 1, 2025 12:00 am Add to Google Calendar Add to iCalendar
Skills
- Experience in sales or customer service.
- High English level (verbal)
- Studies in tourism, administration, commercial and sales are valued.
- Strong mathematical and computer skills.
- Communication skills.
Japanese Proficiency
Japanese (Conversational) / 日本語（日常会話）
English Proficiency
English (Fluent) / 英語（流暢）
Application Instructions
Applicants who are immediately available would be highly preferred