Términos y Condiciones

Introduction to Spanish Business Etiquette Online Course

Definitions and Interpretations in these Conditions

The ‘SpCCJ’ shall mean the Spanish Chamber of Commerce (SpCCJ). The ‘Client’ shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. ‘Force Majeure’ shall mean any event outside the SpCCJ’s control which prevents the prompt performance of its obligations, including natural disasters, global pandemics, war, civil strife, acts of terrorism and political unrest, etc.

These terms relate to the following courses:

Introduction to Spanish Business Etiquette Online Course

The Premium plan consist of 15 online video lessons, email tuition and 2 online group lessons.

The Freemium Plan consist of 10 online video lessons. 

For more information on the course, go to the SpCCJ Website.

Entry Requirements

This course is open to the general public with no limitation. The video lessons are available upon registration at the course platform.

Minimum Number of Students

We require a minimum number of 5 registered students under the Premium Plan to be able to run an online group course.

If the minimum number of students is not met, this is the process we will follow:

  1. Downgrade to the Freemium Plan and refunding the difference to you in accordance with our Cancellation & Refunds policy.

Maximum Number of Students

There is no maximum number of students admitted per course although, for quality reasons some additional rules might be established for the tuitions and additional dates open for the online courses.

Course Fees

Course fees include Consumer Tax unless otherwise stated.

Booking and Payment

1) No contract is made between the SpCCJ and the Client and no booking is valid until the SpCCJ has issued a course confirmation invoice by e-mail (an e-mail acknowledging payment or receipt of an order does not constitute a course confirmation invoice).

2) We will always take payment in JPY and the amount you are charged will depend on the exact exchange rate at the time of payment.

Booking Fees

Freemium Plan

  • Free content upon registration

Premium Plan

  • SpCCJ Members ¥5,500
  • Non-Members ¥7,500

We do not charge any booking fees, however; the payment platform charges a service fee which not always can be refunded. Please read carefully the Cancellation and Refunds Policy.

Cancellation and Refunds

  • In the event that a Client wishes to cancel their course, they must notify the SpCCJ as soon as possible in writing. Cancellations by phone will not be accepted. Please email info@spanishchamber.or.jp to cancel your course. The following terms apply:
  1. All refund and deferral applications must be made at least (10 days) before the date of the first online group lesson. Having used the tutorship system wipe any possibility of  refund. 
  2. Refund applications made ten (10) days or less before dates specified in the previous point cannot be accepted: no refunds are available and you will no longer be able to transfer your booking to later start date.
  • Payment platform commissions and fees are not refundable unless cancellation or alterations comes from the SpCCJ side.
  1. No refunds are available for non-attendance.
  2. Credit card fees are non-refundable.
  3. Due to the nature of the courses, we cannot, in any event, pro-rata classes or transfer unused class time to another course.
  • How to claim a refund:

You must notify the SpCCJ in writing/ by email, following your cancellation. All refunds will be subject to the terms and deductions outlined above.

  • In the event the SpCCJ is unable to run a course, or make suitable alternative arrangements under the Minimum Number of Students policy and the Client is entitled to a refund, these will be processed within 5 – 10 working days of notification of refund, depending on your bank.

Alterations by the SpCCJ

1) Courses registrations are confirmed when the course confirmation email and the payment receipt have been sent.

The SpCCJ will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise. This includes but is not limited to, providing a cover teacher for teacher sickness or absence, cancelling a lesson and offering an alternative date, postponing the course for one week, offering alternative suitable locations or levels. If force majeure occurs while a course is in progress, the SpCCJ will try to make reasonable alternative arrangements.

3) The SpCCJ requires a minimum number of students to be able to run an online group lesson. For further information, please refer to our policy on the Minimum Number of Students.

Liability of the SpCCJ

The SpCCJ accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach a reasonable standard. However, the SpCCJ shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to:

  1. the fault of the client.
  2. unforeseeable or unavoidable actions of an unconnected third party.
  3. unusual and unforeseeable circumstances beyond the SpCCJ’s control, including force majeure.

Alterations by the Client

1) If the Client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the SpCCJ immediately. For further information, please refer to your course type under the Cancellation & Refunds policy.

2) If the Client is unhappy with the teacher or any aspect of the teaching, they must inform the SpCCJ immediately in writing. The SpCCJ cannot deal with issues or complaints retrospectively. The SpCCJ reserves the right to offer solutions to the issue such as speaking to the teacher about the problem, changing the teacher, offering the Client an alternative course or location. In the unlikely event that a Client is unhappy with their course, we require the Client to attend a minimum of 2 lessons, in order to give a reasonable amount of time for any improvements and changes to be experienced. After the Client has made a complaint in writing we require the Client to attend a further one lesson in order to give a reasonable amount of time for any improvements and changes to be experienced. The SpCCJ will make every attempt to ensure the Client can continue with their course as a satisfied Client.

General Information

General information is included on this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by Spanish Law and any matters arising out of it shall be subject to the jurisdiction of the Madrid International Arbitration Center (MIAC)

Terms & Conditions of Novajika SupeLabo Offer

Supelabo benefits are applied. For more information, please contact spainlabo@novajika.com

Contact Us

Spanish Chamber of Commerce in Japan

Embassy of Spain 3F, 1-3-29 Roppongi,
Minato-ku, Tokyo 106-0032, Japan